net33Privacy Policy

This page describes what we collect when you use net33 and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals, verify your identity, and comply with applicable law. We do not sell your data to third parties. We do not share your payment information beyond what is necessary to complete your transaction.

Our privacy practices reflect our commitment to transparency. You have the right to access your data, request corrections, and understand how we use it. This policy applies to all net33 users, regardless of whether you access the platform from Jakarta, Surabaya, Bandung, Medan, or Semarang. If you have questions about your data or our practices, our support team is available via live chat, email, or in-app help.

We update this policy periodically to reflect changes in our service or applicable law. We notify you of material changes via email; your continued use of net33 after such notification constitutes acceptance of the updated policy.

What data we collect on net33

We collect your email address, full name, date of birth, and identity document (passport, national ID, or driver's license) during account registration and verification. We collect your phone number if you choose to enable multi-factor authentication (MFA). We collect your payment method details—bank account number, e-wallet identifier, or card information—when you link a deposit or withdrawal method. We do not store full card numbers; payment processors handle sensitive card data directly.

We collect transaction data: deposit amounts, withdrawal amounts, game stakes, and settlement results. We collect device information: your IP address, browser type, operating system, and device identifier. We collect usage data: which games you access, how long you play, and when you log in. We use this data to detect fraud, prevent account abuse, and understand how you use net33.

We collect cookies and similar tracking technologies. These allow us to remember your login preferences, track your session, and measure site performance. You may disable cookies in your browser settings; however, some net33 features may not function properly without them.

How we use your data on net33

We use your personal data to create and maintain your account, process your deposits and withdrawals, calculate your weekly cashback and tier progression, and settle your market results. We use your identity documents to verify your age and prevent fraud. We use your payment method to credit and debit your account. We use your transaction history to detect suspicious activity and comply with anti-money-laundering (AML) regulations.

We use your device information and usage data to improve net33's performance, identify technical issues, and understand which games and markets are most popular. We use this data to personalise your experience—for example, showing you markets relevant to your previous activity. We do not use your data to profile you for marketing purposes or to make automated decisions that significantly affect you.

We may contact you via email or SMS to notify you of account activity, promotional offers, or policy changes. You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings. We will continue to send you transactional emails (deposit confirmations, withdrawal notifications, settlement results) regardless of your promotional preferences.

Third-party processors and data sharing

We share your data with payment processors to complete your deposits and withdrawals. These processors include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). We share only the information necessary for the transaction—your name, account identifier, and transaction amount. Payment processors are bound by their own privacy policies; we recommend reviewing them.

We may share your data with law enforcement or regulatory authorities if required by applicable law or court order. We may share your data with our service providers—hosting providers, analytics platforms, and customer support tools—who process data on our behalf under strict confidentiality agreements. These providers may sit outside your jurisdiction; however, they are contractually bound to protect your data according to standards equivalent to our own.

We do not sell your data to advertisers, data brokers, or other third parties for their own purposes. We do not share your data with other gaming platforms or sportsbooks. Your data remains within the net33 ecosystem unless you explicitly consent to sharing or applicable law requires disclosure.

Your rights and data access on net33

You have the right to access your personal data. Log into your net33 account and navigate to your account settings to view your profile information, transaction history, and device activity. You may download a copy of your data in a portable format by contacting our support team.

You have the right to correct inaccurate data. If your name, email, or phone number is incorrect, update it in your account settings. If you cannot correct it yourself, contact our support team and we will assist you.

You have the right to object to certain uses of your data. If you believe we are using your data in a way that violates your privacy, contact our support team. We will review your objection and respond within 30 days.

Security and data retention on net33

We protect your data through encryption in transit (HTTPS) and at rest (database encryption). We use multi-factor authentication to prevent unauthorised account access. We limit access to your data to authorised net33 staff who need it to perform their duties. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your personal data for as long as your account is active. After you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve disputes. We may retain anonymised data indefinitely for analytics and fraud prevention purposes.

Despite our security measures, no system is completely secure. If we discover a data breach, we will notify you via email within 72 hours and describe the nature of the breach, the data affected, and the steps we are taking to remediate it. We will also notify relevant regulatory authorities as required by applicable law.

Cookies and tracking on net33

We use cookies to remember your login preferences, track your session, and measure site performance. Essential cookies are necessary for net33 to function; you cannot disable them without losing access to your account. Analytics cookies help us understand how you use net33; you may disable them in your browser settings without affecting core functionality. Marketing cookies track your activity across the web to show you relevant advertisements; you may disable them without affecting net33's core features.

You may manage your cookie preferences in your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, blocking cookies may prevent you from accessing certain net33 features.

Contact and policy updates

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via live chat (response times typically subject to verification during business hours), email (responses within one business day), or in-app help. We will respond to all privacy requests within 30 days.

We update this policy periodically. Material changes will be notified to you via email; your continued use of net33 after such notification constitutes acceptance of the updated policy. Non-material changes may be made without notice. We encourage you to review this policy regularly to stay informed about how we protect your data.